Refund policy


1) Right of withdrawal

MARYLISE MIRABELLI intends that Customers who are not satisfied with the Products ordered can exercise the right of withdrawal provided for in Article L221-18 of the Consumer Code under the best conditions.
Thus, the Customer may exercise his right of withdrawal, without having to justify his decision, up to fourteen (14) Calendar Days from receipt of the Products by the Customer or a third party, other than the carrier designated by the customer.

The Customer exercises his right of withdrawal by informing MARYLISE MIRABELLI of his decision to withdraw by sending, before the expiry of the period of fourteen (14) Days, referred to in the preceding paragraph, the withdrawal form provided by MARYLISE MIRABELLI in Appendix 1 or any other unambiguous statement expressing its desire to withdraw to the following address:


2) Method of return in the event of exercise of the right of withdrawal

Each Product must be returned new, unopened with all its labels and in its original packaging.
MARYLISE MIRABELLI will not make a refund if the Products returned by the Customer do not correspond to the Product(s) ordered or if they do not come from the MARYLISE MIRABELLI Online Boutique.

For health and hygiene issues, certain Cosmetic Products cannot be returned to MARYLISE MIRABELLI. Sealed Cosmetic Products are not subject to the right of withdrawal if they have been unsealed by the Customer.

The returned Product must be effectively accompanied by the return form, duly completed and signed.

If the package is lost or damaged when returning the product, the cost of the damage is the responsibility of the Customer.

The Product which would not be returned within the deadlines and conditions referred to above will not be refunded or exchanged by MARYLISE MIRABELLI.

In any case, no exchange of Products ordered on the Site can be made by MARYLISE MIRABELLI. Gift cards are neither exchanged nor reimbursed, as for Discovery Kits, except in the case of defective products.

Reimbursement of all sums paid for the returned Product(s), including Delivery costs to the Customer, will be made according to the method of payment for the Products used during the validation of the Order within fourteen (14) Days following the date of receipt of the Buyer's withdrawal request or, if this date is later, (i) the Day of receipt by MARYLISE MIRABELLI of the Products returned by the Customer or (ii) the date on which the Customer provides proof of the shipment of these goods (the date chosen being that of the first of these two events). In the event that the Customer returns only some of the Products ordered and not all of them, the Delivery costs will not be refunded.

MARYLISE MIRABELLI undertakes to reimburse the sums collected under the Order within fourteen (14) Days. This period runs from the first of the following two dates: (i) receipt by MARYLISE MIRABELLI of the returned Product or (ii) receipt by MARYLISE MIRABELLI of proof of shipment of the Product by the Customer.

It will be up to the Customer to keep any proof of return, which assumes that the Products are returned by registered mail or by any other means giving a certain date to this shipment. The return costs remain in all cases the responsibility of the Customer.